Keyboard and mouse not working during windows 10 installation

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Super User is a question and answer site for computer enthusiasts and power users. It only takes a minute to sign up. I am trying to reinstall Windows 10 onto my computer after resetting it since it was full of junk.

I reset the computer via settings and am now trying to reinstall it, but neither my keyboard nor mouse will work or show up on the screen. The moment the Windows logo appears my mouse and keyboard turn off. I have been running Windows 10 on this PC for years now and it worked perfectly. My Gigabyte motherboard is limited to USB 2. I fixed the issue.

keyboard and mouse not working during windows 10 installation

Instead of going we the reinstallation 'program' Windows gives you after you reset. I used a USB drive with the Windows installation media on it. It seems to be working fine so far. I still do not know what the problem was, maybe windows wiped the drivers for the mouse and keyboard?

Mouse and Keyboard Don't Work During Windows 7* Setup

Here is the download link the to the Media Creation Tool. Sign up to join this community. The best answers are voted up and rise to the top. No keyboard or mouse during Windows 10 reInstall Ask Question. Asked 1 year, 10 months ago.

Active 9 months ago. Viewed 4k times. Mihkel Mihkel 1 1 gold badge 2 2 silver badges 8 8 bronze badges. Updated, sorry for the mistake. There are no Windows 10 drivers available from the manufacturer as per gigabyte. I will see if I can get my hands on a PS-2 mouse. Active Oldest Votes. Sign up or log in Sign up using Google. Sign up using Facebook. Sign up using Email and Password. Post as a guest Name.

keyboard and mouse not working during windows 10 installation

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Related 2. Hot Network Questions.I've seen a couple of threads on this topic but I honestly can't see any answers that work in this case.

Had a user complain of blue screens so came down to help her, her Windows was broken so tried to run a Windows Repair. This didn't fix it. Decided to just start from scratch with a re-install after running a chkdsk and memory test.

Cleared the disk through cmd and went to install Windows. The desktop refuses to acknowledge the mouse and keyboard. They work in BIOS, but as soon as you hit the language selection page on the Windows install they just don't respond. The only thing I haven't tried is a PS1 mouse and keyboard, I don't think we have any in the business First off, thank you so much for the quick responses.

My coworker gave it another shot looking for a fix and came across these instructions and they worked! It ended up being what looks to be keyboard and mouse drivers from Kaspersky: klkbdflt. Here are the instructions we followed, we used our USB Windows 7 installer but an install disc would work the same:. The problem is caused by additional drivers being specified in the registry entries for both the keyboard and mouse.

keyboard not working during windows 10 install

So here is how to check for this and repair it:. I've noticed that Windows 7 sometimes has a hard time recognizing a keyboard, and very often has a hard time recognizing a mouse. In XP or just about any other non-windows OS, you plug the mouse in and it just works without much delay. With Win7 and newer, it can take up to three minutes normally about half that for the mouse to start working after it's plugged in, and that timer resets if you try moving it to a different port or something.

Very frustrating, especially to end users. I assume this isn't what's happening to you, but try being patient anyway. It could take a few minutes before your mouse starts working, especially if it's just been plugged in.

When you try a new one, give it plenty of time to start working. I had this exact issue with that model of PC. The USB ports are some new kind that Windows 7 doesn't understand. I use WDS for my images so it was easy enough I don't know what you use.

Nope it's just a standard Windows disk. Might have to dig around to find the original HP one. I would contact HP support but I'd rather rub bits of glass into my eyes I would have thought that the HP mouse that came with it would work? It's just a basic one they ship with every PC It's not the KB and mouse. It's the USB port. If your media doesn't have drivers for the USB controller, Windows can't see it.

Sorry was out the office yesterday and didn't get a chance to catch up this morning. Thanks all for the answers! Going to have to add the USB drivers to my install then and see if that works. As much as I love some HP stuff their support and some other random issues I've encountered has really put me off them Have you installed chipset drivers and Intel USB 3. If not then of course USB devices will not work.

keyboard and mouse not working during windows 10 installation

And also the computer performance is sluggish without these drivers.Forums New posts Search forums. What's new New posts. Log in Register.

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Search titles only. Search Advanced search…. New posts. Search forums. Log in. For a better experience, please enable JavaScript in your browser before proceeding. You are using an out of date browser. It may not display this or other websites correctly. You should upgrade or use an alternative browser. Mouse and Keyboard not working during Windows Vista installation.

Thread starter Ten2O Start date Dec 12, Ten2O Member. I am attempting to install Windows Vista on a 1tb MBR hdd, but once I get into the first installation window the select language screen I can't continue as my mouse and keyboard turn off. Please help me with this problem. If you need any more info feel free to ask. Vistaar Vista Guru. Windows Vista is older than USB 3. Windows 7 might be a better choice for your hardware. Vistaar said:. Last edited: Dec 13, Ten2O said:.

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I'm using USB2 though I'm pretty sure this server was made around If not, then I don't really know what the problem is although an old wired mouse might be worth a try. Hopefully someone who has had more experience with clean installs of Vista on various hardware will reply. Be advised that software support for Vista - particularly browsers and antivirus - is almost nonexistent.

Gold Member. I would try a wired mouse for a Windows install and maybe a basic keyboard rather than a gaming keyboard. The manufacturer's website doesn't list OS compatibility but if it isn't compatible with Vista then you won't be able to use special keys.

Also you didn't list the Vista edition. For a 64 gb of ram you have to have business, ultimate, or enterprise. Home premium is restricted to 16 gb and basic is restricted to 8 gb. You must log in or register to reply here.Due to high volumes, response times in the community may be delayed over the next few days. Please refer to our self-help content for additional assistance. Thank you! Microsoft Support. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Did this solve your problem? Yes No. Sorry this didn't help. Thanks for your feedback. Having been in touch with the Manufacture 'Lenovo' about this whole issue not having a Recovery key etc. They saying the very limited BIOS currently is the aftermath and where the Keyboard is none functional during Windows installation all stems from BitLocker.

So at present I do not know the next step in solving this, either by getting into CMD to change the format with a defunct keyboard or not being able to update the BIOS to a full extent as you would see on a normal PC and change the disk format there. Then carried out the commands as above, but it took a few updates to get the Lenovo updates to sort the keyboard problem.

Lenovo I thought would have offered something to sort the keyboard rather just blame Microsoft. October 6, Due to high volumes, response times in the community may be delayed over the next few days. How can I get around this. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Andre for Directly Independent Advisor.

Also, you can boot from the USB thumb drive, when you arrive at the 'install now' screen, disconnect the USB thumbdrive. Go through the setup process, partition the drive when it should prompt you to reconnect the drive the complete setup.

Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response?Connect with HP support faster, manage all your devices in one place, view warranty information and more— Click Here.

I purchased an all-in-one unit and am trying to install Windows 7 on it Business software that only works with Win7. I have managed to get to the install screen by disabling secure boot and enabling legacy devices but when I get to the 'Install Windows' screen my keyboard and mouse do not work. I have tried a wired keyboard and mouse and ensured that I am using the USB2. I definitely need Windows 7 so hoping someone can assist with getting the USB ports working during the installation process.

Go to Solution. You're not going to like this You can try this utility which will put the USB drivers you need into your W7 installation flash drive, but this program was written for PC's with the Skylake chipsets, not the Kaby Lake ones. As you mentioned, the Wi-Fi isn't working but the graphics are. Is there any way to get the Wi-Fi working or methods that may work that I could try?

Ignore my previous message. I only signed up to thank you, i have been looking for solution for 3 days, yet not a single one is clear and successful as yours, so thank you so much. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Know the Benefits of your HP account. Fix Windows 10 Update Issues.The browser version you are using is not recommended for this site.

Please consider upgrading to the latest version of your browser by clicking one of the following links. Article ID The USB keyboard and mouse don't respond, so you're unable to select your preferred language. The Windows 7 installer doesn't have a built-in driver for USB 3.

Mouse and Keyboard not working during Windows Vista installation.

It only supports USB 2. Microsoft ended mainstream support for Windows 7. It's unlikely that the installer will be updated to include USB 3. Contact support. Characters remaining: We appreciate all feedback, but cannot reply or give product support. Please do not enter contact information. If you require a response, contact support.

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Instructions for the tool are at the Gigabyte Tech Daily blog. The link to this tool is provided as a courtesy to Intel customers. Intel doesn't provide support for this tool and can't help debug issues that might arise during its use.A computer without a functioning mouse and keyboard is equivalent to a car without wheels.

How To Open BIOS Settings In Windows 7

Totally useless, right? Well, maybe not totally, but you get the point. That analogy describes the plight of some Windows 10 users who are unable to use their computers because the mouse and keyboard don't work. For some unknown reasons, if the mouse and keyboard of your Windows computer stopped working suddenly, we've outlined some solutions to fix the problem in this post. This mouse and keyboard dysfunction often arises after a recent OS update.

Some built-in Windows settings and configuration could also cause the said hardware to malfunction randomly. The solutions below should help you get your mouse and keyboard working again. When your computer's mouse and keyboard abruptly stop working at the login screen, it could be because Windows has failed to recognize, communicate, or properly load up the drivers responsible for the functioning of the mouse and keyboard.

So simply restarting your PC could help re-initiate communications between the device drivers and get your mouse and keyboard working again. However, since the keyboard and mouse aren't functioning, you'd have to do a 'Hard Reboot. If the battery is non-removable, hold down the power button to manually shut it off. Wait for a couple of seconds to a minute and tap the power button to turn it back on.

That should help fix the inactive mouse and keyboard issues. According to some Windows users who have encountered his issues in the past, they were able to use both the mouse and keyboard in Safe Mode.

Try booting your computer into Safe Mode and try the troubleshooting options listed below 1 to 4. Step 2: Tap the power button to turn it back on. Now, when Windows is loading with the spinning dot on the display, press and hold the power button until the PC shuts down. Step 3: Repeat this process twice or thrice. On the fourth start, Windows will detect that you are trying to fix some issues and automatically boot into the Recovery Environment.

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This is where you would be able to boot into Safe Mode.


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